Policies

Shipping

FREE US Shipping on Orders Over $100 / or $5 Flat Rate
All orders ship USPS Priority or First-Class Mail within approximately 3-7 business days. Once shipped, you can expect your order to arrive within about 1-3 days within the US.

International Shipping
First Class 1-3 weeks - $25
Priority Mail 6-10 days - $50

Moss Bags is not responsible for delayed or returned orders due to incorrect or undeliverable addresses. Customer is responsible for any extra shipment charges if item is returned because of a wrong address.

A tracking number will be provided once your order ships, but we are not responsible for packages once they have shipped. Any other international fees or taxes are your responsibility.

Returns, Refunds & Exchange

In the event that you are unhappy with your purchase, please contact us.

We want you to be completely satisfied with you order. That’s why we offer a 14-day, 100% satisfaction guarantee. If for any reason you wish to return an item purchased from mossbags.com, we will gladly refund your order within 14 days from the original date of shipment.

Items must be returned in NEW / UNUSED condition, in the original packaging, including any documentation and accessories. Items not returned in this manner, or items that have been damaged are not eligible for refunds or exchanges. Refunds will be made for the product amount only (shipping, handling & return shipping charges are not refundable) using the original payment method. Please allow 2-3 weeks for your return to be processed.

Additional Info

Tax

All Washington state sales will include sales tax.
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Questions or Inquiries?
Please contact us before placing your order if you have any questions.
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Photos & Color
We do my best to provide a true representation of each piece. The color in pictures may vary from the true color due to a number of variables.
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Leather
All totes, crossbacks & wallets are made using full-grain leather that has not been altered. The natural grain is present in this distressed leather that has an old worn look.
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Care & Cleaning
Visit the About page for details.
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Satisfaction Guarantee
I want you to be completely satisfied with you order. That’s why I offer a 14-day, 100% satisfaction guarantee.