Custom orders ship within approximately 2 weeks.
Limited Edition items will ship within 3 business days.
All orders ship USPS Priority Mail.
Once shipped, you can expect your order to arrive within approximately 2-3 days within the US.
Moss Bags is not responsible for delayed or returned orders due to incorrect or undeliverable addresses. Customer is responsible for any extra shipment charges if item is returned because of a wrong address.
Refunds & Exchange
In the event that you are unhappy with your purchase, please contact me.
I want you to be completely satisfied with you order. That’s why I offer a 10-day, 100% satisfaction guarantee. If for any reason you wish to return an item purchased from my Etsy shop, I will gladly refund your order within 10 days from the original date of shipment.
Items must be returned in NEW / UNUSED condition, in the original packaging, including any documentation and accessories. Items not returned in this manner, or items that have been damaged are not eligible for refunds or exchanges. Refunds will be made for the product amount only (shipping & return shipping charges are not refundable) using the original payment method. Please allow 2-3 weeks for your return to be processed.
All Washington state sales will include 9.5% sales tax.
Questions or Inquiries?
Please contact me before placing your order if you have any questions.
Photos & Color
I do my best to provide a true representation of each piece. The color in pictures may vary from the true color due to a number of variables.
The leather is a full grain product that has not been altered. The natural grain is present in this relatively soft and smooth leather.
Care & Cleaning
For spots and spills, gently blot excess liquid with a clean absorbent cloth and let air dry naturally. For butter, oil or grease absorb excess with a clean, dry cloth, cover liberally with baking soda overnight & brush off in the morning. Spots should dissipate over a moderate time. Do not apply any shoe polish, ammonia water, oils, or any other chemical solutions. The natural oils are sealed in for permanent and carefree beauty.
I want you to be completely satisfied with you order. That’s why I offer a 10-day, 100% satisfaction guarantee.
I will never share your e-mail address or personal information with any third parties.